The working pattern of most small businesses selling online today looks roughly like this: messages arrive from WhatsApp, Instagram and Telegram; orders are recorded in a spreadsheet; follow-ups get stuck because someone forgot; and the landing page lives on someone else's platform.
All of it works — until volume rises. CSHub was built to merge that flow into one: reply to messages, manage leads, and sell automatically from a single dashboard, without switching between five applications that never talk to each other.
Omnichannel inbox: one place for every conversation
CSHub unifies WhatsApp Cloud API, WhatsApp Unofficial, Instagram, Facebook Messenger, Telegram, and a LiveChat widget on your site into one inbox. Every conversation, contact and chat history sits in one place and can be shared across agents with individual permissions.
What changes is more than convenience. Once every channel lives in the same place, customer history becomes whole — you know the person asking on Instagram today is the same person who bought through WhatsApp last month.
An AI agent that sells, not just replies
This is what separates CSHub from an ordinary chatbot. Its AI agent is trained on your product catalogue and knowledge base, then answers from that data rather than from scripts you write line by line.
Why this matters: Roughly half the incoming messages in a retail business are questions whose answer never changes. When AI absorbs that half, your team does not shrink — its capacity multiplies.
CRM, lead pipeline and tickets
Leads are managed on a drag-and-drop Kanban board with forecasting, while complaints run through a prioritised ticket system. There is also SLA escalation that automatically raises a flag when a message has gone unanswered past the limit you define.
Lead Intelligence scores each prospect and moves stages automatically based on conversation behaviour. The practical effect is simple: the sales team knows who to contact today without rereading the entire inbox.
Online store, orders and cart recovery
CSHub does not stop at conversation. You can build your own storefront with checkout and a payment gateway, manage products with variants and tiered pricing, and keep stock real-time so you never sell what you no longer have.
Orders from the store and from marketplaces are collected in one place, and abandoned carts are followed up automatically — reaching customers who stopped right before completing payment.
Marketing, reporting and the mobile app
On the acquisition side there is cross-channel mass broadcast, a page builder for landing pages, bio links and forms without coding, a link shortener with conversion tracking, and Google Sheets integration. Real-time reports track revenue, conversion funnels and per-agent performance.
The CSHub mobile app runs on iOS 14 and above and Android 8 and above, carrying the all-channel inbox, revenue and lead stat cards, a seven-day trend chart, and notifications for AI closings, new messages, cart recovery and paid orders.
Plans and pricing
| Plan | Price | Best for |
|---|---|---|
| Trial | Free for 7 days, no credit card | Testing the workflow with your own data |
| Starter | IDR 300,000 per month | Small businesses starting to drown in messages |
| Migration | IDR 700,000 per month | Businesses moving from an older system with large data |
| Business | IDR 2,500,000 per month | Businesses needing full e-commerce capability |
Annual payment saves twenty percent, you can cancel at any time, and your data is retained for ninety days after cancellation. More than fifty small businesses are active in the early access programme with over one hundred thousand messages sent during beta, and average setup takes under ten minutes with the onboarding team.
Frequently Asked Questions
No credit card required, and the onboarding team will help connect your channels and tidy your catalogue. Setup usually finishes in under ten minutes.
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