Project Overview

Most tourism sites still run split systems: tickets logged by hand at the gate, food outlets on their own registers, and finance reconciled in a spreadsheet at month end. The SpotHub web panel is the control centre that unifies them, so owners and managers see the business without waiting for a summary.

The Challenge

Revenue leakage in a tourism area is hard to trace precisely because the data is scattered. One site can have several gates, several outlets, and dozens of staff with different responsibilities — all of it must be recorded cleanly without slowing operations down.

Scope of Work

• Multi-tenant architecture spanning platform admins, destination owners, and operational teams
• Destination catalogue module: categories, atmosphere tags, location down to village level, and flexible ticket types
• Finance module: cash book, cash in and out, and period profit and loss reports
• Stock, purchasing, and stock takes with moving-average costing
• Digital wallet: balance, top-up, withdrawal, and auditable transaction history
• Granular RBAC across dozens of modules with five action levels per role

Key Features

• Fully configurable ticket types: adult, child, motorcycle parking, car parking, and weekend rates
• Every ticket and POS sale flows into the cash book automatically, with no manual reconciliation
• Multi-merchant and multi-outlet — orders stay separated per outlet even with a central register
• Affiliate and referral programmes with automatic commission calculation
• Real-time analytics dashboard and sales reporting
• Each role sees only the menus it is responsible for

Technology

A multi-tenant web panel sharing one real-time data source with the internal team app and the traveler app.

Outcome

Operators no longer wait for month end to understand their business: ticket revenue, outlet sales, and operating costs read from one place, traceable down to the individual transaction.